Return and Refund Policy

Effective Date: October 19, 2026

This Return and Refund Policy applies to purchases made through MerryTree at merrytree.uk. The store is operated by GUSTAVO BAZ LLC, a limited liability company registered in the United States.

Merchant Information

• Brand Name: MerryTree

• Legal Entity: GUSTAVO BAZ LLC

• Registered Address: 2750 NE 185th Street, Suite 306 Aventura, FL 33180, USA

• EIN: 88-2525367

• Customer Support: support@merrytree.uk

• Phone: +1 332 234 5077

• Credit Card Statement Descriptor: MerryTree

1. Refund Request Period

You may request a refund within 30 calendar days from the date your order is delivered.

Customers in the European Union, including Spain and Germany, and customers in the United Kingdom retain any mandatory statutory cancellation, refund, and consumer rights that apply under local law. In particular, eligible consumers in the European Union generally have a statutory 14-day withdrawal period for distance purchases, subject to applicable exceptions.

Our 30-day refund request period does not restrict or replace any longer or otherwise mandatory statutory rights.

2. Eligible Reasons for a Refund

You may contact us to request a refund if:

• Your product arrives damaged or defective.

• You receive an item different from the item you ordered.

• Your order has not been delivered after the maximum stated delivery period has elapsed.

• You are dissatisfied with your purchase and report the reason for your dissatisfaction within the applicable refund request period, providing a photograph of the product.

Refund requests are reviewed individually. We may request your order number, a description of the issue, and photographs reasonably necessary to assess the request.

For non-delivery claims, we may review available shipment tracking and delivery information.

3. No Physical Return Required

MerryTree does not require customers to physically return products as part of our standard refund process.

If your refund request is approved, you may keep the product or dispose of it. You will not be required to ship the product back to us or to our supplier as a condition of receiving an approved refund.

Where a statutory right of withdrawal or another mandatory consumer remedy applies, we will follow the applicable legal requirements. Our standard no-return procedure does not waive any consumer rights or obligations imposed by mandatory law.

4. How to Request a Refund

To request a refund, email support@merrytree.uk within the applicable request period.

Please include:

• Your full name.

• Your order number.

• The email address used to place the order.

• The reason for your request.

• Photographs of the product where required, particularly for damage, incorrect items, or dissatisfaction claims.

Our support team will review your request and contact you if further information is necessary.

For statutory withdrawal requests from eligible European Union or United Kingdom consumers, please clearly state that you wish to cancel or withdraw from the purchase. You may use the contact details above or any other legally permitted method of providing notice.

5. Refund Approval and Processing

Once a refund is approved, we will initiate the refund to the original payment method used for the purchase.

Approved refunds are generally processed by MerryTree within 5 to 10 business days. Your bank, card issuer, or payment provider may require additional time before the credit appears on your statement.

The transaction may appear under the name MerryTree.

You do not need to return the product under our standard refund procedure. Following approval, you may keep or dispose of the item.

6. Non-Refundable Items

Except where mandatory consumer law provides otherwise, the following items are not eligible for refunds under our discretionary refund policy:

• Personalized or custom-made products.

• Gift cards.

• Personal hygiene products whose protective seal has been broken.

These exclusions do not remove statutory rights relating to defective, misdescribed, or non-conforming goods, nor do they override any applicable statutory withdrawal right. In particular, the personalized-goods exception applies only where the relevant legal requirements for that exception are met.

7. European Union and United Kingdom Statutory Withdrawal Rights

Eligible consumers purchasing at a distance in the European Union generally have the right to withdraw from a purchase within 14 days of receiving the goods, without giving a reason, subject to legal exceptions. The United Kingdom has a comparable statutory cancellation framework for qualifying distance sales.

To exercise an applicable statutory right, notify us clearly within the statutory period at support@merrytree.uk.

Where a statutory withdrawal applies, refunds will be issued in accordance with applicable law, including applicable rules concerning the refund of standard delivery charges and the refund deadline. Our general 5 to 10 business day processing estimate does not extend a statutory deadline.

MerryTree's standard no-return process applies to approved refund requests. If a specific statutory withdrawal procedure legally requires a consumer to return goods or permits the trader to require their return, the applicable mandatory legal rules will prevail. Where physical return is waived, the customer will not be required to return the goods.

Exceptions to statutory withdrawal rights may apply to certain personalized goods, sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, and other categories established by applicable law.

8. Defective or Incorrect Products

Nothing in this policy limits your mandatory legal rights concerning goods that are defective, damaged, not as described, or otherwise fail to conform to the applicable sales contract.

Depending on the applicable law and circumstances, you may be entitled to repair, replacement, price reduction, cancellation, or refund. We will assess such requests in accordance with applicable consumer protection legislation.

9. Non-Delivery

If your order has not arrived after the maximum stated delivery period of 16 business days following dispatch, contact support@merrytree.uk.

We will review the tracking information and delivery circumstances. If the order qualifies under this policy or applicable law, we will approve the appropriate refund or other legally required remedy.

The stated delivery period does not eliminate any statutory rights arising from a missed legally applicable delivery deadline.

10. Chargebacks and Payment Disputes

If you believe a payment was unauthorized or an order was not fulfilled, contact us at support@merrytree.uk so we can review the issue. You may also contact your payment provider where appropriate.

Nothing in this section restricts your legal rights or your ability to dispute a transaction through your payment provider.

11. Governing Law and Mandatory Consumer Rights

Subject to applicable mandatory consumer protection laws, this policy and disputes arising from purchases are governed by the laws of the State of Florida, United States, with the courts of Florida designated as the agreed forum to the extent legally permitted.

This clause does not deprive consumers in the European Union, the United Kingdom, Canada, or any other applicable jurisdiction of mandatory consumer protections or court rights that cannot lawfully be waived or displaced by contract.

12. Contact

For refund requests and questions about this policy, contact:

MerryTree
GUSTAVO BAZ LLC
2750 NE 185th Street, Suite 306 Aventura, FL 33180, USA
Email: support@merrytree.uk
Phone: +1 332 234 5077
Website: https://merrytree.uk