Shipping policy

Shipping Policy

Effective Date: October 19, 2026

This Shipping Policy explains how MerryTree processes and ships orders placed through merrytree.uk.

MerryTree is operated by GUSTAVO BAZ LLC, a United States limited liability company. Products are shipped directly from China by a third-party supplier or fulfillment partner.

1. Merchant Information

  • Brand Name: MerryTree

  • Legal Entity: GUSTAVO BAZ LLC

  • Registered Address: 2750 NE 185th Street, Suite 306 Aventura, FL 33180, USA

  • EIN: 88-2525367

  • Email: support@merrytree.uk

  • Phone: +1 332 234 5077

  • Website: https://merrytree.uk

2. Shipping Origin

All products sold through MerryTree are shipped directly from China by a third-party supplier or fulfillment partner.

GUSTAVO BAZ LLC operates the MerryTree store and coordinates order fulfillment through third-party providers. The shipping origin may differ from the destination country.

3. Order Processing Time

Our standard order processing time is 1 to 3 business days.

Processing begins after an order has been successfully placed and payment has been authorized or completed, as applicable.

Processing time covers order verification, preparation, and handoff to the shipping provider. It does not include the transit period.

Business days exclude weekends and applicable public holidays. Processing may take longer when an order requires additional verification or when exceptional operational circumstances arise.

4. Estimated Delivery Time

Our estimated delivery time is 8 to 16 business days after dispatch.

This estimate begins when the order has been handed over for shipment, not when the order is first placed.

The total time from purchase to delivery therefore includes both the processing period and the transit period.

Delivery estimates are not guaranteed dates. Actual delivery may be affected by destination, customs clearance, carrier capacity, weather, public holidays, transportation interruptions, and other circumstances beyond our reasonable control.

Nothing in this policy excludes any remedy available under mandatory consumer law if a shipment is delayed or goods are not delivered within the applicable legal deadline.

5. Shipping Destinations

MerryTree sells to customers in:

  • United States

  • Canada

  • Spain

  • United Kingdom

Available shipping options and any applicable shipping charges are displayed during checkout.

An order may be declined if the destination is outside our available delivery areas or if delivery cannot lawfully or practically be arranged.

6. Tracking Information

Where tracking is available, tracking details will be provided by email or through the order information made available to the customer.

Tracking updates may take time to appear after dispatch. A temporary lack of tracking updates does not necessarily mean that a package has been lost.

If tracking indicates an unusual delay, an unsuccessful delivery, or a possible loss, contact support@merrytree.uk with your order number.

7. Multiple Packages and Partial Deliveries

Items from the same order may be shipped separately and may arrive in different packages or on different dates.

This can occur because products are dispatched separately by our supplier or fulfillment partners.

If you receive only part of your order, check the tracking details and allow for separate deliveries within the applicable estimated delivery period. Contact support@merrytree.uk if an item remains missing after the relevant delivery period.

8. Customs Duties, Import Taxes, and Other Charges

Because products are shipped from China, international shipments may be subject to customs clearance procedures, import duties, import VAT, brokerage charges, handling fees, or other government-imposed charges.

Unless otherwise stated at checkout or required by applicable law, the customer is responsible for applicable customs duties, import taxes, and import-related charges imposed on the shipment.

These amounts are determined by the relevant authorities, customs rules, destination, product classification, and declared value. They are not necessarily included in the product price or shipping charge.

We do not control customs processing times or the assessment of government-imposed charges.

This provision does not transfer any charge to the customer where mandatory law requires the seller to pay it or disclose it as part of the purchase price.

9. Delivery Address

Customers are responsible for entering an accurate and complete delivery address and contact information at checkout.

If an address contains an error, contact support@merrytree.uk as soon as possible. Once an order has been processed or dispatched, we cannot guarantee that an address change will be possible.

Any additional costs or consequences resulting from an incorrect address will be handled in accordance with applicable law and the circumstances of the shipment.

10. Delayed, Lost, or Undelivered Orders

If your order has not arrived within 16 business days after dispatch, contact support@merrytree.uk.

Please include your order number and any relevant tracking information. We will review the shipment status and determine the appropriate next steps.

Where the order qualifies under our Return and Refund Policy, a refund may be approved. Where mandatory law provides a remedy for delayed or non-delivered goods, we will honor the applicable legal requirements.

A carrier tracking status alone does not eliminate any rights you may have under applicable consumer law.

11. Incorrect or Damaged Deliveries

If your order arrives damaged or you receive an incorrect item, email support@merrytree.uk with your order number, a description of the issue, and photographs of the product where requested.

We will assess the claim under our Return and Refund Policy and applicable consumer law.

Where a refund is approved under our standard policy, physical return of the product is not required. The customer may keep or dispose of the item after approval.

12. Cancellations and Changes

If you need to cancel or change an order, contact support@merrytree.uk as soon as possible.

We cannot guarantee changes after an order has entered processing or has been dispatched.

Any cancellation, withdrawal, or refund right required by applicable consumer law remains unaffected by this operational limitation.

13. Contact Information

For shipping questions, tracking concerns, delayed deliveries, or address issues, contact:

MerryTree
GUSTAVO BAZ LLC
2750 NE 185th Street, Suite 306 Aventura, FL 33180, USA
EIN: 88-2525367
Email: support@merrytree.uk
Phone: +1 332 234 5077
Website: https://merrytree.uk